Frequently Asked Questions
ARE ALL YOUR ITEMS VINTAGE?
We consider anything from before the year 2000 to be vintage, but we also sell modern preloved and handmade apparel that has a vintage flare, or that is particularly unique or was made in Canada or the U.S.
Some of our favourite vintage and modern brands include OshKosh, Levi’s, Disney, Roots, The Children’s Place, Guess and Tommy Hilfiger, in addition to handmade pieces.
WHAT IS YOUR RETURN POLICY?
Unfortunately we do not currently accept returns. Please read product descriptions carefully, including the product condition and measurements.
Vintage sizing often fits differently than modern sizing. We try to include both the tagged size as well as if an item fits large or small, but please review the measurements. We recommend comparing the product measurements to a piece of clothing that currently fits your child.
If a product is damaged during shipping, please contact us at [email protected] and we will be happy to resolve the issue.
HOW DO I CANCEL MY ORDER?
Contact us immediately at [email protected] if you need to cancel your order.
Orders can only be cancelled if they have not already gone into processing. You will receive store credit for the amount of your original order.
HOW MUCH IS SHIPPING?
$10 flat-rate shipping is available on all orders in Canada. Free shipping on orders over $100.
$10 flat-rate shipping to the US. Free shipping to the US on orders over $100.
$15 flat-rate shipping to the UK on orders over $60.
$20 flat-rate shipping to Australia on orders under $80. $30 on orders over $80. $50 on orders over $300.
Please contact us at [email protected] for custom shipping quotes to other international shipping destinations. We are often able to procure a less expensive option than the shipping options displayed during the checkout process.
HOW LONG WILL MY ORDER TAKE?
Please allow up to six business days for your order to be processed and packaged.
Once your order has shipped, you will receive an email with a tracking number so that you can track your package.
Orders are shipped from Toronto, Canada.
WHAT ARE MY PAYMENT OPTIONS?
We accept major credit cards, including VISA, MasterCard and American Express, as well as payments through PayPal.